For your inspiration

Performance Support Tools?

  • Provide support and guidance to employees
  • Address a specific challenge
  • Can be easily accessed by employees and are usually embedded directly into their workflow

Can Performance Support Tools Impact The Bottomline?

  • Increase in productivity
  • Increase in quality
  • Decrease in errors
  • Improved turn-around time for a task
  • Better service (on account of quicker resolution)
  • Increase in quality
All of these have a direct impact on your bottom-line


  • Microlearning is essentially short bursts of learning, lasting no longer than 5 minutes
  • Short and precise videos on How To is an excellent way of communicating knowledge

Social Learning Platform?

  • A platform that allows individuals to capture and share knowledge in video, audio or text format
  • Increase information accessibility by recording and sharing how to on specific topics

The 70-20-10 model?

According to the 70-20-10 Model for Learning and Development, most of us pick:
  • 70% of our knowledge from our on-the job experiences
  • 20% from interactions with others
  • 10% from structured or formal training
Using social learning facilitates informal learning addressing the 90%